Audio Policy

The playing of radios, CDs and DVDs in our coaches has been something of a thorny issue for many years.

Drivers are often asked to turn the radio off when another passenger has asked for it to be turned on. “Turn up the volume!” – “Turn the volume down!” – “Change the station!” and so on.

Our drivers are trying to keep everyone happy, but really it is an impossible task. As a company, we receive complaints that DVD films requested by one passenger have offended others. On some occasions, this has even led to arguments breaking out on the coaches between passengers.

These complaints are becoming slightly less frequent due to the use of mobile phones, tablet devices and laptops. These devices mean that individual passengers can play or watch (within reason) what they choose and at whatever volume they prefer, as long as they use personal headphones.

In order to reduce recurring incidents further, we have decided to disable the playing of radios, CDs and DVDs on the majority of our coaches. Up to five coaches will remain enabled to play radio and DVD, so if it is essential for your group to have this facility, please make it clear when making your booking.

We really are very sorry if this causes inconvenience, but we do feel that our decision is being made for the greater good.